Industry:
Home Delivery , Food and Drink Retail , Non-Food Retail
Categories:
Operational routing and scheduling , Benefits reported , Small/medium operation
Paragon has been selected by Harrods, the world's most famous department store synonymous with quality service and merchandise, to streamline the planning and enhance the service of its home delivery operation. By replacing manual planning with Paragon software, Harrods has been able to achieve faster planning and better vehicle use, while the addition of Fleet Controller has introduced the visibility vital to exemplary customer service.
Paragon is used daily to route and schedule deliveries of fresh and ambient produce ordered at the renowned Knightsbridge store to customers within the M25 motorway. This accurate automatic planning underpinned by NAVTEQ's street-level mapping will enable customers to be given a 1-hour wide delivery promise with confidence. It has also led to an increase in driver and vehicle utilisation, and a significant cut in costly courier deliveries. Paragon's plans are automatically compared to real-time activity by its Fleet Controller software, which is linked by a standard interface to Masternaut vehicle tracking technology. This provides real time visibility of how the day's delivery schedules are progressing and gives early warning of any issues, which can then be managed efficiently. It also connects Paragon's plans to Masternaut satellite navigation units, giving drivers the information they need to quickly locate delivery addresses. "Paragon enables us to make the best use of our vehicles and drivers, and provide a reliable delivery service to our customers", says Ben Reardon of Harrods, "and with the addition of Fleet Controller, seeing the transport plan in action gives us total control of both our transport performance and delivery service".
Select an Industry
- Home Delivery (10)
- Manufacturer (8)
- Pharmaceutical (3)
- Agriculture / Animal Feed (3)
- Automotive (2)
- Waste Management (3)
- Food and Drink Retail (11)
- Oil & Gas (2)
- Wholesale (4)
- Non-Food Retail (7)
- Parcels/Post/News (4)
- Service Management (4)
- Distribution/3PL (13)
- Food & Drink (11)
Categories
- Operational routing and scheduling (44)
- Tactical planning (8)
- Strategic planning (8)
- Vehicle tracking and fleet management (7)
- International (9)
- Benefits reported (32)
- Small/medium operation (19)
- Large operation (26)
- Integration (5)
