Paragon’s ongoing support services – working together
Following the successful implementation of our routing, scheduling and transport optimisation software Paragon’s software support service continues to be available to clients. Our experienced software implementation consultants offer a range of services that include:
- Telephone hotline support – for pressing queries or system issues (standard and optional 24/7 cover available)
- Strategic Paragon software support advice on developing your use of the system
- Information on system upgrades, road map updates and configuration options
- The option for regular system reviews – on-site Paragon software support with one of our specialists
In addition Paragon clients get access to both our monthly email bulletin and our dedicated client webinars which are designed to cover a range of topics, from high level business goals to specific software features – all aimed at helping you get more from your Paragon system.
"We chose Paragon not only because the software has the flexibility to handle the more challenging aspects of our parcels, mail and cash handling operations, but also because it was clear that they have the resources to support us properly and that as an independent supplier focusing all their resources into their routing and scheduling solutions, they can be relied upon to be there in the future." Systems Manager, Royal MailYou May Also Be Interested In
- System Implementation - Comprehensive project planning and system configuration
- Paragon User Training - Group or one-to-one training sessions on Paragon's route optimisation systems
- Deployment Options - Installation configurations for our route optimisation systems
Paragon's Support Service includes:
- Telephone hotline support
- Strategic advice
- Practical hints and tips
- System upgrades
- Access to email bulletins and webinars
