Industry:
Home Delivery , Distribution/3PL
Categories:
Operational routing and scheduling , Benefits reported , Integration
The home delivery operation for GE operated by Spirit Delivery & Distribution Services is benefiting daily from Paragon's reliable, rapidly-produced routes. But the system is also extending its influence beyond the planning office - where resource requirements have been reduced by 75% - into improved warehouse management, service levels and business development.
Following a smooth implementation involving easy interface with other IT systems, Paragon was put to work planning 1,000 deliveries a day to homes throughout Indiana, Florida, Georgia, New Jersey, Pennsylvania and New York City. While Paragon's plans are streamlining the routing and scheduling of the fleet servicing this client with two man delivery teams to install new, and collect old, appliances, electronics and furniture. They are also being shared with other departments with a very positive effect. Reports and displays produced as HTML documents accessible through a browser are enabling timely visibility of scheduled arrival times for those liaising with customers. And earlier knowledge of loads and drop sequences in the warehouse - made possible by faster scheduling - provides a smoother, more efficient, picking and loading operation. Such features and functionality are also helping Spirit to secure new contracts - with new clients won on the basis of Paragon’s presence.
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