January 8, 2009 | Categories: Customers, Large operations
CEVA Logistics’ home delivery business has boosted customer service levels thanks to an innovative fully integrated IT solution from Paragon Software Systems. Paragon’s routing and scheduling optimization system integrates seamlessly with CEVA’s home delivery system, to tightly manage its resources and maximize visibility of orders against deliveries. This has delivered efficiencies in resource management enabling CEVA to give customers a realistic time of delivery 48 hours beforehand to ensure they are available to receive their goods.
“Paragon maximizes the use of our resources, allowing us to plan highly efficient routes and utilize our staff and trucks effectively. We are making more deliveries with fewer trucks. In addition the system is extremely easy to use compared to other packages and requires minimal training for our planners to become fully conversant in its use,” says Tony Percival, Senior General Manager, CEVA Logistics.
With the integrated system, CEVA has been able to improve its success rate of on-time/first-time deliveries by 5 per cent. “The Paragon software provides us with the detail we need to be able to provide our customers with the best level of home delivery service possible – and this means making their deliveries on time, every time. Being able to accurately plan the deliveries and forewarn customers of the delivery window means that we maintain our service levels. The biggest obstacle to failed deliveries is the absence of the customer – with Paragon we can give them 48 hours notice and this has proven key to improving our success rate,” says Tony Percival.
CEVA Logistics provides home delivery services for a range of products from specialist food and medical supplies to furniture. The company’s customers include major multiples and retailers, and with a number of regional DCs placed strategically across the UK, CEVA provides a nationwide multi-user network.
Tony Percival comments that Paragon provides the additional benefit of allowing the planners to ‘smooth’ the loads between the regional DCs. “If a delivery needs to cross from one DC’s territory into another our planners coordinate the loads with the adjoining region’s DC. This allows us to smooth the whole process, transferring goods between each region as part of one continuous plan. This allows us to keep the goods moving from one region to another preventing potential bottlenecks,” he concludes.
Notes to Editors:
Paragon Software Systems, Inc is a niche software company focusing on the design, development, implementation and support of our Paragon vehicle routing and scheduling system. Our strategies include: maintaining a 100% focus on the routing and scheduling software sector; providing outstanding support and backup to our customers, focusing on achieving customer benefits and return on investment; only promising customers what we can deliver; investing approximately one third of our annual revenue into research and software development; maintaining a sound financial basis; and maintaining our reputation.
We have over 1,500 systems installed in 33 countries worldwide – 250 of these installations are in North America and Canada. Our growing stateside customer base includes industry leaders such as Martin-Brower, McLane, CEVA, Exel Supply Chain, Life Gas, AgReliant Genetics, National Food Corporation and many more.
Our approach is to work closely with our customers to understand their short, medium and long term requirements. As a result Paragon users are reporting a wide range of benefits such as: reduced transportation costs; improved customer service; reduced delivery lead times and improved operational efficiency.
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Jane Geary |
Robert Peel |
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