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Improve Customer Service

Create realistic delivery schedules to improve customer experience

Our truck routing, delivery scheduling, and fleet management software solutions help hundreds of B2B and B2C businesses deliver to their customers in an efficient and cost effective manner. Both private fleet and logistics operators can quickly see the benefits of planning their distribution operation with Paragon software for improved delivery reliability and customer satisfaction.

When planning your daily or fixed route schedule you can:

• Automatically ensure you meet promised delivery time windows
• Allocate the correct resources that ensure customer specific delivery restrictions are met
• Reduce delivery lead times by generating optimized plans in minutes
• Be more responsive to customers - last minute orders can be added easily
• Refine planning parameters to ensure accurate schedules

Real-time delivery management linked with GPS truck tracking enables you to:

• Give your customer service team visibility of delivery schedules to help them deal with inquiries
• Automatically alert the customer when a delivery is imminent
• See possible missed delivery windows earlier so you can effectively manage customer expectations

"In many cases it is critical that we get urgent supplies to customers. Paragon enables us to work to these tight constraints and ensures that we keep our customer service promises." Global Transport Manager, Linde

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You may also be interested in:

Daily truck routing and scheduling - Calculate optimized transportation routes and schedules for daily operation

Optimizing and managing fixed truck routes - Re-plan fixed route schedules and manage daily route and volume variations to maintain low transportation costs

Fleet management and truck tracking - Monitor planned truck route schedules with real-time GPS fleet activity tracking

Strategic transportation planning - Evaluate the cost / resource benefits of alternative transportation strategies

Service benefits achieved by our customers

• Spirit improved visibility of scheduled delivery times for customer services team
• AAH Pharmaceuticals increased delivery reliability, consistently meeting promised delivery times
• Instarmac reduced delivery lead times by almost half