A dedicated support team – here to help you
We have a skilled team of software support consultants who are here to ensure that you get the best from your Paragon system. As a Paragon customer you get allocated an experienced support consultant who is on hand throughout the implementation process to answer questions, advise on set-up parameters and train your users how to use the Windows-based system. The team has a wealth of experience which will help ensure that your Paragon truck routing system is up and running, and delivering benefits, as soon as possible.
Our implementation support service includes:
- User training (basic to expert)
- Implementation consulting and support
- Telephone helpdesk support
Here’s what our customers have to say about our support service:
"I have worked with many vendors in my 20-year career in food distribution and Paragon has been one of the most supportive companies I have ever worked with. The company has always been quick to understand our needs for enhancements and our requests for training and support." Director, Operations Support, Martin-Brower
“When you are under pressure finalising a transport solution, it's great to know that you can pick up the phone and talk to someone who knows how best to use the software to achieve the optimum solution.” Development Director, DHL Supply Chain
“We chose Paragon over alternative systems because of the software's flexibility, their experience with large global accounts, and finally because they understood our operation and brought years of working knowledge to our organisation.” National Distribution, IT Dealer Relations and Support Manager, Toyota Materials Handling USAOur software installation process
A standard software installation plan involves the following stages:
- An initial ‘start up’ meeting is an opportunity for your allocated implementation consultant to find out more about your distribution operation, advise on system implementation and data set-up, and agree a realistic implementation timetable for you
- A training session for all Paragon users. Training is vital to the success of any implementation and the Paragon team has the experience to train all user levels, from transportation planners through to senior management.
- Parallel running phase – a time for the Paragon system to show what it can really do. During this time your Paragon consultant is available to help you refine the system set-up to ensure you are benefitting from the best possible results.
- Switch over to live running.
- Following ‘go live’, Paragon users automatically receive access to our software helpdesk service – a dedicated telephone service giving you instant access to a trained Paragon professional who can answer any questions you may have about the system.
