“We offer customers the ability to book a delivery up to 90 days in advance if they require it; typically most choose between 10 and 15 days after making a purchase. We also have much more flexibility to move deliveries around if we need to and we can close off routes earlier. In fact, with the latest version of the software we can also shut off a depot early and we can pause specific routes, if necessary to maximise efficiency.
When a Dreams customer buys a bed our Microsoft Dynamics NAV system will calculate the earliest availability for the product. This information feeds through to Paragon HDX, which then works out the available delivery dates to offer the customer. The information is presented graphically to our sales staff in red, amber and green, with green being the most efficient delivery,” Ian Clarke, Change Controller, Dreams.