Healthcare at Home switches to Paragon dynamic routing software for home delivery

Having made the decision to replace its existing software, Healthcare at Home turned to Paragon to provide the routing and scheduling capabilities required to meet both customer delivery and business growth demands.

One of the fastest-growing companies in the UK, Healthcare at Home owes much of its success to a conviction that patients should have more choice and control over how and where they receive their treatments. In choosing Paragon dynamic routing software, it is extending this ethos into its operational infrastructure, ensuring that distribution of the 150,000 acute and chronic medical treatments it administers each year is as reliable and effective as the procedures themselves.

After downloading orders from Healthcare at Home’s own order management system, Paragon provides daily plans for the fleet of chilled vans distributing a diverse range of medicines and equipment to patients at home, and even at work, according to their customised treatment schedules. The positive results achieved so far have convinced Healthcare at Home that the system also has an important role to play in supporting future business growth objectives.

“Having decided to replace our previous routing and scheduling system, Paragon was the obvious choice.  We chose Paragon software over other systems because it offered us the scalability, flexibility, routing reliability and range of software options required to meet the demands of our growing distribution operation. Interfacing seamlessly with the other IT packages used throughout our operation – such as our customer service and finance systems – it provides us with a complete routing solution that we can rely on every day.” Ruth Poole, Operations Director, Healthcare at Home