Next has selected Paragon HDX as part of a major upgrade to its omnichannel order fulfilment solution. The modular software system will be used to enhance Next’s two-man home delivery operation, enabling the retailer to improve its customer experience while keeping a tight control over costs. Paragon HDX will provide a complete fulfilment platform to help Next to continue to push the boundaries of home delivery and introduce a host of service improvements including tighter delivery windows at point of order.
Paragon HDX’s intelligent route planning will enable Next to provide a choice of delivery windows that combine both customer convenience and operational efficiency. The system’s ability to continuously optimise as orders are placed will enable Next to better manage more than 100 third-party delivery vehicles that operate from a number of locations around the country. This will ensure it makes the most of available resources to create a highly-efficient, customer-centric delivery service.
Next’s two-man home delivery operation will also benefit from a range of modules within Paragon HDX that are designed to add visibility and control over all aspects of last mile order fulfilment. By incorporating functionality such as customer self-service and notifications, consignment tracking and proof of delivery, the retailer will be able to create a single, end-to-end system that supports its omnichannel strategy and streamlines existing delivery processes to achieve target cost and service improvements moving forward.
“Over the course of 2016-17 we have continued to invest in our logistics infrastructure to improve the delivery services we offer our customers,” explains Simon Kelly, Director of Logistics at Next. “As well as developing a new automated furniture warehouse, we recognised the need to update our omnichannel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost-effective manner.”
William Salter, Managing Director of Paragon Software Systems commented: “Next has always been a retailer at the forefront of customer service and home delivery innovation, so they understand the importance of using advanced technology solutions to enhance the in-home consumer experience. Our proven track record, combined with the scope of our Paragon HDX offer, means we are best placed to work with Next to implement an end-to-end omnichannel fulfilment system that will effectively balance the customer experience with cost.”