All Case Studies

Hagopian Cleans up over $250,000 Savings with Paragon Route Optimization Software

Hagopian Cleaning Services is making substantial operational savings thanks to route optimization software from Paragon.

Hagopian is a 70-year old family-owned business with over 1,000,000 satisfied customers. The company is recognised as the second largest specialist cleaner and restorer of carpet, upholstery and fabric panels within the USA. The company’s innovative processes, systems and procedures have helped set standards locally and nationally. The company’s famous purple trucks, known all over Michigan, are equipped with the industry’s most advanced equipment and cleaning solutions.

Following lengthy research of routing systems, Hagopian selected Paragon because of its flexibility, ease of use and knowledgeable support and service.

The software optimizes routing and scheduling for the cleaning and restoration business and so far has provided a cumulative saving to date of $250,000 in salary and benefits as well as an annual fuel cost reduction in the region of $7,500 for its fleet of 27 vans.

With Paragon, the company can quickly and accurately forward plan and manage 200 work orders a day, producing efficient daily routes for each van and team. The return on investment has been so rapid it has outstripped the repayments for financing the software.

Hagopian cover 3,600 square miles of the Detroit Metro region, serving around 40,000 homes a year. The software makes light work of calculating efficient routes, allowing later planning and therefore enabling the team to be more reactive to customers’ needs. The investment in the software is helping Hagopian to perform what the team term ‘The Miracle Every Day’ where they are able to deliver on their promises consistently.

“We looked at several systems and chose Paragon because it offered greater flexibility and would provide seamless integration with our Microsoft Dynamics NAV order entry system. It is very easy to use and due to its intuitiveness we can quickly train new users. The level of support we receive from Paragon is also excellent.

Paragon’s logistics software has provided savings from day one of going live. We immediately saved money on our wage bill by redeploying our planner elsewhere within the business. Then came the vehicle miles savings through accurate, fully optimized routing. This reduces our fleet mileage by up to 10% a year. Furthermore, because we financed the software via our bank we are actually saving more through using the system than we are actually repaying.” Ken Snow, President, Hagopian

Quick facts:
  • 70-year old family-owned business
  • Second largest specialist cleaner and restorer of carpet, upholstery and fabric panels in the USA
  • Over 1,000,000 customers
  • Covering 3,600 square mile radius in Detroit Metro region
  • Serving 40,000 homes a year
  • 27 vans
  • Integration with Microsoft Dynamics NAV
  • 200 work orders per day
Benefits reported:
  • $250,000 cumulative savings to date in salary, benefits
  • Over $7,500 annual fuel cost reduction
  • Consistently delivering on company promises
  • Fast ROI
  • Helped standardize procedures locally and nationally
  • Reducing fleet mileage by up to 10% a year
Hagopian makes substantial savings thanks to Paragon's fleet management software

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