Keep control of your omnichannel fulfilment
Tracking individual items throughout the delivery lifecycle allows you to keep on top of every customer order. However, if you use third parties, visibility across your omnichannel fulfillment can disappear once you hand over your goods to the courier.
The Paragon HDX Parcel, Pack and Dispatch module changes this by allowing you to consistently track the parcel all the way to the consumer’s door, and back again if returned.
It’s simple to use and integrates with a number of different carrier systems. Once presented to the packing bench the user scans products to check that the order is complete, prints the carrier label(s) and delivery documentation, packs the products and then assigns the item to the carrier label. Where an order needs to be split into more than one parcel and carrier label, the system will keep track of which products have been assigned to each label.
- Speed up dispute resolution
- Provides visibility of progress at individual item level
- Allows customer services team to provide customers with accurate delivery status
- Allow users to print labels in carrier format
Paragon HDX modules
Paragon HDX is a modular last mile fulfilment solution
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.