Improve visibility of returns and failed deliveries
When a customer decides he wants to return all or part of an order, you need to update your warehouse management system fast to accurately reflect product availability.
The Paragon HDX Hub Returns Manager lets you keep track of successful pick-ups, failed deliveries and unplanned parcel returns. The whole returns management process is streamlined, and visibility of your inventory improved.
When the Hub Returns Manager module is used together with the Paragon HDX Consignment Tracking module, Hub Returns Manager will also keep track of products that have been canceled while at the hub, logged as damaged, or logged as an “over” within the hub.
Streamline product disposition
Apply configuration rules that determine whether the item is to be redelivered, returned to the warehouse, or sent to the supplier or another location, such as a recycling plant.
Automate and simplify the returns process
Paragon HDX Hub Returns Manager reduces the time and cost of manually processing returned or rejected orders.
Control your inventory
Gain visibility of in-process returns and have an audit trail of all returned items.
- Streamline returns management process
- Provide an audit trail for all returned items
- Remove manual processing of returned items
- Increase visibility of returned items
Paragon HDX modules
Paragon HDX is a modular last mile delivery solution
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.