Minimise failed deliveries with automated delivery updates

Providing home delivery customers with regular communication improves the customer service experience, but it can be time-consuming if carried out manually.

The Paragon HDX Customer Notifications module lets you automate delivery status updates based on a series of pre-set trigger events. Automated customer notifications can be pushed via email or SMS, or accessed via the web using a desktop PC or any mobile device. These regular updates let you provide tighter time windows closer to the date of delivery, after delivery route planning has been completed. This increases the chance that the customer will be home and avoids costly re-delivery attempts.

Differentiate your brand

By automating customer service and updating customers regularly, you increase confidence in your brand and your last-mile delivery operations.

Reduce call center volumes

Customers that receive regular status updates don’t call customer service.

Reduce last-mile delivery costs

The Paragon HDX Customer Notifications module can increase first-time delivery success, avoiding the cost of re-delivery.

Problems solved

  • Reduce inbound call volumes
  • Automate customer communication
  • Provide a consistently positive brand experience
  • Provide an estimated delivery time after routes have been finalized
  • Increase chance of first-time delivery success with tighter time windows
  • Improve the customer delivery experience