Minimise failed deliveries with automated delivery updates
Providing home delivery customers with regular communication improves the customer service experience, but it can be time-consuming if carried out manually.
The Paragon HDX Customer Notifications module lets you automate delivery status updates based on a series of pre-set trigger events. Automated customer notifications can be pushed via email or SMS, or accessed via the web using a desktop PC or any mobile device. These regular updates let you provide tighter time windows closer to the date of delivery, after delivery route planning has been completed. This increases the chance that the customer will be home and avoids costly re-delivery attempts.
Differentiate your brand
By automating customer service and updating customers regularly, you increase confidence in your brand and your last-mile delivery operations.
Reduce call center volumes
Customers that receive regular status updates don’t call customer service.
Reduce last-mile delivery costs
The Paragon HDX Customer Notifications module can increase first-time delivery success, avoiding the cost of re-delivery.
- Reduce inbound call volumes
- Automate customer communication
- Provide a consistently positive brand experience
- Provide an estimated delivery time after routes have been finalized
- Increase chance of first-time delivery success with tighter time windows
- Improve the customer delivery experience
Paragon HDX modules
Paragon HDX is a modular last mile delivery solution.
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.