Improve home delivery logistics with customer self-service

When customers have the ability to choose or change home delivery times, first-time delivery success improves and inbound call volumes decrease.

The Paragon HDX Customer Self-Service module sends the customer an SMS or email prompting them to make changes to the delivery schedule if it is no longer convenient, or to re-book after delivery failures within limits you define in the system. This capability not only increases customer convenience and satisfaction, but also improves the overall efficiency of your home delivery logistics operation.

Give customers maximum flexibility and control

They can book or reschedule a delivery online when they are on the way to work or after hours, when your call center is closed.

Reduce call center costs

Customer-managed deliveries significantly reduce costs in your customer service operation, which would traditionally handle these requests.

Maintain high service and satisfaction levels during peak delivery periods

When customers make their own home delivery arrangements, they feel empowered and avoid potential wait times to reach a CSR during busy periods.

Problems solved

  • Reduce inbound and outbound call volumes to your customer services center
  • Allow customers the flexibility to self-serve using any device
  • Manage high volumes during peak periods through self-service
  • Allow customers to rebook failed deliveries
  • Increase the overall efficiency of your home delivery logistics operation