Align delivery method with service level to control costs
If you use multiple delivery modes and carriers to fulfill your home delivery orders, you still want to be able to offer cost-effective and achievable delivery windows at the point of purchase.
The Paragon HDX Fulfilment Channel Manager module lets you do this by automatically selecting the mode and carrier that will meet the requested home delivery service level at the lowest cost. The software reviews order parameters, and then determines how best to meet the requirement, based on a set of configurable rules.
Immediately offer customers feasible delivery windows
Order information is fed into HDX Core. Delivery window options are then fed back with split-second response times via your web interface for the customer or service agent to choose from.
Select the right delivery partner
For orders with special requirements, such as heavy deliveries or in-home installation, the system considers only couriers that match the requested home delivery service.
Route orders to chosen courier for delivery and tracking
This requires use of the Paragon HDX Parcel, Pack and Dispatch module.
- Determine the least-cost fulfillment method for each delivery
- Improve supply chain visibility
- Automate omnichannel fulfillment operations
- Ensure the correct skill sets are applied to each delivery
- Improve customer service with achievable delivery timescales
- Ensure deliveries are assigned to the correct resource
Paragon HDX modules
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.