Enable customers to manage their own delivery windows
Offering customers the ability to manage their own delivery windows increases first time delivery success and reduces inbound call volumes. The ability to book or reschedule a delivery or appointment online on the way to work, or late at night when a call centre is closed gives your customers greater control over the booking process, and ensures that the interaction with your organisation feels hassle-free.
The Paragon HDX Customer Self-Service module prompts the customer with an SMS or email linking them through to the delivery booking portal where the customer can book their own delivery slots, make changes to their delivery schedule or re-book any delivery failure within the limits defined by your operation.
As well as giving your customers greater control the Paragon HDX Customer Self-Service module considerably reduces the cost of inbound and outbound call centre operations that would traditionally service these requests. This can be particularly useful during your peak periods.