Omni-Channel Fulfilment

The growing pressures of omni-channel fulfilfment

As customer expectations grow, the cost of fulfilling home delivery, returns and click & collect becomes more challenging for retailers.

But as choice and convenience become the norm, you can’t afford to be left behind.

Download our omni-channel fulfilment infographic

Online share of retail sales will rise to 21.5% by 2018

90% of consumers have used home delivery

38.2% of retailers are expecting Click & Collect to grow more in terms of usage than any other delivery option

83% of consumers want a guaranteed delivery date

81% of consumers will shop more with a retailer who makes returns easier

62% of 18-26 year olds have not completed an online order because of unsatisfactory delivery options

Dreams enables 12,000 home deliveries a week with Paragon

With 12,000 deliveries a week, Dreams uses Paragon HDX to plan all its UK routes and schedules.

Paragon HDX provides a selection of optimised delivery days and customers choose the one that suits them at the point of sale or when they make an online purchase.

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Omni-channel fulfillment systems

An end-to-end omni-channel fulfillment system manages orders from all sales channels to deliver a consistent level of service, information and access regardless of the channel your customers buy through.

Paragon HDX is a modular omni-channel fulfillment system. Whether you want to focus on continuously optimizing your orders as they are placed, or integrate your customer communications, we can help you reduce the cost of delivering choice and convenience to your customers.

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