Omni-Channel Fulfilment

The growing pressures of omni-channel fulfilfment

As customer expectations grow, the cost of fulfilling home delivery, returns and click & collect becomes more challenging for retailers.

But as choice and convenience become the norm, you can’t afford to be left behind.

Download our omni-channel fulfilment infographic

Online share of retail sales will rise to 21.5% by 2018

90% of consumers have used home delivery

38.2% of retailers are expecting Click & Collect to grow more in terms of usage than any other delivery option

83% of consumers want a guaranteed delivery date

81% of consumers will shop more with a retailer who makes returns easier

62% of 18-26 year olds have not completed an online order because of unsatisfactory delivery options

Dreams enables 12,000 home deliveries a week with Paragon

With 12,000 deliveries a week, Dreams uses Paragon HDX to plan all its UK routes and schedules.

Paragon HDX provides a selection of optimised delivery days and customers choose the one that suits them at the point of sale or when they make an online purchase.

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