Our team of experts will guide you through the implementation process, and provide ongoing support to help you get the most from your Paragon software as your business evolves. Software support is available in a number of forms depending on what works best – for you and for the particular situation.

More than 90 percent of our customers give Paragon Support Excellent or Good ratings.  Take a look at the range of support options available or speak to one our team about how we can help.

“When you are under pressure finalising a transport solution, it's great to know that you can pick up the phone and talk to someone who knows how best to use the software to achieve the optimum solution.”
Mark Parsons | Development Director, DHL
Dedicated Consultant

When you purchase a Paragon solution, a support consultant is assigned to your account. This person will get to know your business and can provide ongoing advice about doing more with Paragon.

Support Hotline

With 24/7 support for priority issues, email ticket service, and telephone support within office hours, our knowledgeable support teams are always available and happy to help.

Contextual Help

Our award-winning contextual help provides you with access to help functionality as you are using the software.

Resource Center

Our dedicated client portal, Paragon World, provides over 200 step-by-step guides, a wealth of FAQ information, access to tutorials and webinars, plus a live chat function.

Ongoing Training

Following initial training in the implementation process, you can still access regular ongoing reviews, specialist subject webinars and one-to-one or group sessions.

Software Updates

As part of your annual maintenance contract, you will receive regular updates to the software, so there's no need to worry about expensive system upgrades down the line.