Our team of experts will guide you through the implementation process, and provide ongoing support to help you get the most from your Paragon software as your business evolves. Software support is available in a number of forms depending on what works best – for you and for the particular situation.
More than 90 percent of our customers give Paragon Support Excellent or Good ratings. Take a look at the range of support options available or speak to one our team about how we can help.
Dedicated Consultant
When you purchase a Paragon solution, a support consultant is assigned to your account. This person will get to know your business and can provide ongoing advice about doing more with Paragon.
Support Hotline
With 24/7 support for priority issues, email ticket service, and telephone support within office hours, our knowledgeable support teams are always available and happy to help.
Contextual Help
Our award-winning contextual help provides you with access to help functionality as you are using the software.
Resource Center
Our dedicated client portal, Paragon World, provides over 200 step-by-step guides, a wealth of FAQ information, access to tutorials and webinars, plus a live chat function.
Ongoing Training
Following initial training in the implementation process, you can still access regular ongoing reviews, specialist subject webinars and one-to-one or group sessions.
Software Updates
As part of your annual maintenance contract, you will receive regular updates to the software, so there's no need to worry about expensive system upgrades down the line.