Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, introduces Paragon HDX – Home Delivery System – to the US market. Paragon Home Delivery System (HDX) enables home delivery and home service companies to offer more accurate delivery times with confidence while improving fleet efficiency. This major advancement in logistics software allows companies to improve customer service by integrating multi-channel ordering and delivery booking with real time route scheduling.
“In today’s market, customers increasingly expect reliable, low cost delivery as part of the sale. Unfortunately, consumers can be let down by inadequate home delivery services that are either inconvenient, too costly, or result in late or missed deliveries,” said William Salter, CEO, Paragon Software Systems. “By using Paragon HDX, logistics departments will be able to work more closely with customer services departments to provide service improvements that will help build brand loyalty as well as win new business, while reducing costly delivery failures. The improvements in customer service are balanced with the company’s home delivery resources, with the software continuously optimizing the home delivery routes as new orders are placed.”
What makes Paragon HDX different is that, while most route optimization systems only get used once a day when all the orders have been received, Paragon HDX is running continuously. It routes each order while the order is actually being placed – this means the system can offer the customer a very narrow time slot, while also optimizing route efficiency.
Paragon HDX integrates home delivery order management with live route optimization enabling retailers, grocery stores, and home shopping companies to improve their customer service. It helps companies manage their home delivery operations, allowing them to offer customers a choice of delivery options that are viable and cost effective. Dates and times for delivery can be offered that satisfy the customer while also eliminating gaps in schedules, which increases fleet productivity. This means fewer repeat deliveries and results in lower fuel costs and reduced emissions through efficiency gains together with a major improvement in customer service. The software also reduces the cost of offering a premium service with narrower delivery windows.
Paragon HDX takes each new home delivery request and instantly generates a choice of delivery slots that fit in with the existing route schedules. Each customer is only offered viable and cost effective delivery times, so that logistics operators retain full control of the schedule, while offering the customer an enhanced level of service. The system provides order visibility, so customers can be told an accurate estimated time of delivery, and continuously re-optimizes the schedule as new orders are input. Paragon HDX also makes it easy to plan regular repeat deliveries with fixed frequency patterns.
Paragon HDX is a configurable modular system that can also be linked with vehicle tracking and proof of delivery systems for real time fleet and delivery management.
“The US home delivery market is prime for a solution like this right now with more and more grocery stores offering a home delivery service and customers demanding better time of delivery estimates from their home service contracts and product deliveries,” said William Salter, CEO and President, Paragon Software Systems. “With Paragon HDS, home delivery companies and their customers get a win-win situation: lower cost deliveries and better service.”