Choosing the right software partner is as important to the success of your project as the system you select. Our customers value Paragon as much for the experience of our support consultants as the expertise of our development team.

1

Solution design

We take the time to understand your current operation, project requirements and future objectives before recommending a solution to meet your business needs, based on our standard but configurable Paragon software modules.

The Paragon team spent a lot of time understanding our business. They were the most responsive, professional people we met with and were clearly committed to delivering the best solution for both our business and customers.
John Valente, Owner, Marigolds & Onions Read their story

Our dedicated team of support consultants will support you throughout our tried and tested implementation process. We will work closely with your IT resource to make sure go-live is a positive experience for your teams and your customers.

The implementation and rollout process has run very smoothly, with the team at Paragon always on hand to offer advice, training and support.
Gavin Hamer, Managing Director, Product Care Read their story
2

Project management and implementation

3

Training and ongoing support

Whether it is one-to-one or group training sessions, we will ensure your teams are comfortable using the Paragon software so that adoption is quick and ROI realised as soon as possible. Following implementation, you will have access to ongoing support including a nominated support consultant, our hotline service and client portal, providing easy access to a wealth of knowledge to help you get the most out of your Paragon routing software.

Our team of in-house developers, mapping technicians and testers have expertise in every element of logistics design. With over 700 man-years of experience between them, our support consultants and hotline specialists are responsible for the implementation and ongoing success of 3,400 systems in more than 60 countries around the world.

We teamed up with Paragon because of their unrivalled experience across many industry sectors, which gave us complete confidence that they could help us deliver the service improvements.
Raaza Temour, Director of Implementation & Training, NRS Healthcare Read their story
4

Experience and people

5

Software development and R&D

By investing one third of our turnover in product development each year, we are able to provide new functionality to help our customers reduce costs and improve service levels. As part of their annual maintenance, customers receive regular updates so there is no need to worry about not having access to the latest features whichever Paragon software you are using.