Balance customer expectations with a cost-effective service
Last-mile fulfilment is the new battleground for many retailers. Whether you deliver furniture or pharmaceutical products, your customers expect a choice of delivery windows and regular communications from the point of booking through to the delivery itself.
The challenge is balancing your customers’ expectations with operational cost.
How our last-mile fulfilment system can help
Paragon HDX is a modular, last-mile fulfilment solution that can manage your fulfilment process from order capture through to delivery and post-delivery management, reducing planning time and improving the information flow through your organisation.
- Gain competitive advantage by offering customers more choice
- Reduce delivery failures by giving the customer control over the date and time of their delivery
- Deliver more with your fleet by continuing to accept orders until all routes are fully utilised
- Automate customer communications
- Confidently offer a choice of convenient delivery windows
- Confidently align your delivery capabilities with your delivery proposition
Paragon HDX: modular last-mile fulfilment solution
Paragon HDX consists of 9 software modules. Employing all of the Paragon HDX modules will allow you to manage the customer journey from point of sale all the way through to day of delivery with modules that will streamline your customer communications, track consignments or seamlessly interface with couriers.
Alternatively you can start by integrating the intelligent routing engine Paragon HDX Core with your current systems and still benefit from a more cost-efficient last-mile delivery operation.Find out more about Paragon HDX Core
All of our Paragon HDX modules
Paragon HDX Core
The intelligent routing engine
Manage your upstream activities.
Manage the flow of customer communications and information across your distribution network.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.
Help your drivers stick to your plan, track their progress in real-time and alert your customers of any potential delays with the Paragon Live modules available to enhance your Paragon HDX solution.