Our team of experts are on hand to guide you through the implementation process and provide ongoing support to help you get the most from your Paragon software as your business evolves.

We pride ourselves on providing a reliable, efficient and friendly service, with over 90% of our customers rating their satisfaction with our support provision as Excellent or Good. Take a look at the range of support services we provide or get in touch to speak to one our team about how we can help you.

“When you are under pressure finalising a transport solution, it's great to know that you can pick up the phone and talk to someone who knows how best to use the software to achieve the optimum solution.”
Mark Parsons | Development Director, DHL
Nominated consultant

When you purchase a Paragon solution, you will have access to a nominated support consultant who can provide you with ongoing advice about getting the most benefit from you Paragon routing software.

Support hotline

With 24/7 support for priority issues, an email ticket service and telephone assistance within office hours our support teams are always available and happy to help.

Contextual help

Our award-winning contextual help provides you with access to immediate guidance and instructions as you are using our routing software.

Resource centre

Our dedicated client portal, Paragon World, provides over 200 step-by-step guides, a wealth of FAQ information, access to video tutorials and webinars and a live chat function.

Ongoing training

Following initial training in the implementation process, you can still access regular ongoing reviews, specialist subject webinars and one-to-one or group sessions at your offices or in our Technology Centre.

Software updates

As part of your annual maintenance contract, you will receive regular updates and any major upgrades to the software so there's no need to worry about expensive system upgrades later down the line.

Implementation

With over 700 man-years of experience in implementing Paragon software across the world our implementation teams are here to get you off to a good start with your chosen solution.

Explore our implementation process

Deployment

Whether you need a standalone PC or network solution using Citrix or Microsoft for deploying your routing and scheduling system, we have a solution that will work for your business.

Find a deployment option to suit you

Integration partners

Whether you need to integrate with an SOP, WMS or vehicle tracking system, we can help. As well as integrating with systems such as SAP and Oracle, we also interface with more than 40 telematics systems.

See if we integrate with your systems