Confidently offer achievable delivery windows
Paragon HDX Core is the intelligent routing and scheduling engine at the heart of Paragon HDX. It integrates with your existing business systems to offer customers a choice of accurate home delivery slots at the point of order.
As each order is placed, Paragon HDX Core continuously optimises the routes and schedules for up to a year in advance. This ensures that your customers or service agents always select time windows that are both achievable and cost-effective. Once orders are placed, customer communications are automatically sent by SMS or email to improve first-time delivery success.
In addition to ensuring delivery slots are achievable, Paragon’s home delivery system also improves fleet utilisation and driver productivity, reducing mileage and maximising drops per vehicle.
- Confidently offer achievable time windows at the point of sale
- Increase first time delivery success rates
- Automate customer communication
- Cut fuel costs with more efficient routing
- Increase drops per vehicle
- Reduce planning time
Paragon HDX software modules
Paragon HDX Core can provide all of the service enhancements that some organisations need. While other operations will implement a wider range of modules to enhance their customer journey, to streamline customer communications, track consignments and seamlessly interface with couriers.
Manage your upstream activities.
Manage the flow of customer communications and information across your distribution network.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.