6 signs that your organisation needs a mobile proof of delivery system

Are you considering buying a mobile proof of delivery system, but wondering if it can really improve operational processes for your business? Are you frustrated by poor visibility of mobile activities and wish you could gain more control of your field teams?

Mobile proof of delivery systems offer a simple way to gain more control over any mobile workforce operation, but if you still need convincing, here are six sure-fire signs that your business needs a mobile proof of delivery system:

1. Resource needed for manual data input

Is your admin team spending lots of time manually inputting proof of delivery (POD) data or collating data for analysis? The real-time transmission of data with an electronic system reduces the time needed for laborious administrative tasks, freeing up additional resource to complete higher-value business duties and making your staff happier.

2. Invoicing delays

Lost, damaged or incomplete delivery notes can require further clarification with drivers, delay the entry of key data into internal systems or leave finance teams with insufficient data to produce accurate invoices. With a mobile proof of delivery app drivers must collect all of the required data before progressing to the next job. When the job has been fully completed, all delivery details are transmitted in real-time to any integrated central systems allowing for quick and accurate invoicing.

3. Customer services receiving numerous enquiries

Receiving a large volume of calls with simple delivery enquiries can leave your customer service staff less time to fully satisfy each enquiry and increase waiting times for your customers. With an electronic system, you can automatically send delivery updates to your customers without involvement from your office-based teams. This frees up customer service resource to progress new sales or service initiatives, deal with more complicated customer queries or analyse data for continuous improvement.

4. Drivers following multiple processes

Paper-based POD systems do not offer central control of mobile procedures which can result in mobile workers following very different proof of delivery processes. Using a mobile proof of delivery app guides each mobile worker through a standardised process, forcing the collection of required data and prompting set actions in various situations. This allows you to provide a consistent doorstep experience for every customer and ensures that your central staff have access to the data required to resolve any customer queries.

5. Challenging mobile workforce management

Do your drivers need to ring into base to supply progress updates or notify office-based teams of issues in the field? This is not only time-consuming for your mobile workers, but also makes effective management of field workers difficult for central staff, particularly in operations with large fleets or multiple mobile teams. A mobile proof of delivery system provides real-time visibility of driver location, proof of delivery data and operational updates such as accident reporting or vehicle checklists. This instant data transfer increases productivity of mobile teams and allows office-based staff to proactively manage issues in the field.

6. Data capture is not detailed enough

Paper forms do not provide the ability to capture advanced details such as photos or GPS data and can be time-consuming to fill out leading to inconsistencies in the data captured by each mobile worker. With electronic systems, your drivers can quickly capture a variety of advanced data, with customisable forms prompting them to capture additional information in certain situations. Having immediate access to a comprehensive data set can help protect against spurious claims, allow office-based staff full visibility of delivery details and offer operational insights in order to improve service.

Are you seeing any of these signs in your mobile workforce operation? If so, get in touch with Paragon to find out how the fleXipod mobile proof of delivery system could help your business.