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Fuller’s Selects Paragon Route Execution

Fuller Smith & Turner, one of the UK’s top independent family brewers and retailers with leading beer brands including London Pride, ESB and Discovery, has selected Route Execution to enhance customer service by improving the accuracy and responsiveness of its delivery planning process.

Fuller’s has already implemented Paragon’s routing and scheduling system for daily planning at its Chiswick and Horndean sites. “The next step is to achieve greater visibility and accuracy of work standards used in our planning process,” confirms Fuller’s operations director, Duncan Munro.

The brewery industry has its own unique and demanding planning challenges, while Paragon’s planning optimisation has the flexibility needed to generate efficient delivery schedules for companies like Fuller’s, Route Execution provides transport management with an accurate and ongoing picture of transport and service performance in real time.

This enables customer service levels to be increased, as companies can respond quickly and efficiently to problems that inevitably arise, at the same time ensuring that delivery schedules are both legal and achievable.

“By using Route Execution, already linked with our CI-Omnibridge vehicle tracking system, we will be able to deliver better customer service by being better informed about progress against the plan throughout each day.” Duncan Munro, Operations Director, Fuller Smith & Turner

Quick facts:
  • Servicing 400 pubs, hotels and inns around the UK
  • Route planning for deliveries and collections
  • One-man and two-man delivery teams
  • 40 privately owned vehicles
  • 2 depots (Chiswick and Horndean)
  • UK's top independent family brewer and retailer
  • Brands include: London Pride, ESB and Discovery
Benefits reported:
  • Improved visibility and accuracy of work standards in the planning process
  • Improved customer service
  • Centralised depot planning and visibility
Fuller's implements Paragon's Route Execution to enhance customer service

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