Minimise risk of failed deliveries with automated notifications
Providing customers with regular communication improves the customer service experience, but it can be time consuming if carried out manually.
The Paragon HDX Customer Notifications module allows you to automate the process of updating customers based on a series of pre-set trigger events. Customer notifications can be pushed via email or and SMS, or accessed in a tracking portal by the customer using desktop PC, tablet or smartphone.
The provision of regular updates allows you to provide tighter time windows closer to the date of delivery once the delivery route planning has been completed, increasing the chances of the customer being at home. Reducing the need for re-delivery attempts is key to reducing the costs of last mile delivery.
- Reduce inbound call volumes
- Automate customer communication
- Provide a consistently positive brand experience
- Provide an estimated delivery time after routes have been finalised
- Increase chance of first time delivery success with tighter time windows
- Improve the customer journey
Paragon HDX modules
Paragon HDX is a modular last mile delivery solution.
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.