Improve visibility of returns and failed deliveries
When a customer decides that they want to return all or part of their order, you need to be able to update your warehouse management system fast to reflect product availability.
The Paragon HDX Hub Returns Manager enables you to keep track of successful collections, failed deliveries and unplanned parcel returns. You can apply configuration rules that determine whether the item is to be redelivered, returned to the warehouse, the supplier or another location such as recycling or scrap. The whole returns management process is streamlined and visibility of your inventory improved.
When the Paragon HDX Hub Returns Manager module is used together with the Paragon HDX Consignment Tracking module, the Hub Returns Manager module will also keep track of products that have been cancelled while at the hub, logged as damaged, or logged as an “over” within the hub.
- Streamline returns management process
- Provide an audit trail for all returned items
- Remove manual processing of returned items
- Increase visibility of returned items
Paragon HDX modules
Paragon HDX is a modular last mile delivery solution
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.