Select the most cost-efficient home delivery channel
If you use multiple delivery channels to fulfil your home delivery orders, you still want to be able to offer cost-effective and achievable delivery windows at the point of purchase.
The Paragon HDX Fulfilment Channel Manager module is designed to automatically select the most appropriate delivery channel for your order. The software reviews the contents of an order and then determines how best to fulfil it based on a set of configurable rules.
When you combine the Paragon HDX Fulfilment Channel Manager module with Paragon HDX Core, this information is fed straight into the intelligent routing and scheduling engine so that feasible home delivery windows can be offered with sub-second response times.
For customers using the Paragon HDX Parcel Pack & Dispatch module, orders can be routed through to the relevant courier for delivery.
- Determine the least cost fulfilment method for each delivery
- Improve supply chain visibility
- Automate omnichannel fulfilment operations
- Ensure the correct skill sets are applied to each delivery
- Improve customer service with achievable delivery timescales
- Ensure deliveries are assigned to the correct resource
Paragon HDX modules
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.