Keep control of your omnichannel fulfilment

Tracking individual items throughout the delivery lifecycle allows you to keep on top of every customer order. However, if you use third parties, visibility across your omnichannel fulfilment can disappear once you hand over your goods to the courier.

The Paragon HDX Parcel Pack & Dispatch module changes this by allowing you to consistently track the parcel all the way to the consumer’s door, and back again if returned.

It’s simple to use and integrates with a number of different carrier systems. Once presented to the packing bench the user scans products to check that the order is complete, prints the carrier label(s) and delivery documentation, packs the products and then assigns the item to the carrier label. Where an order needs to be split into more than one parcel and carrier label, the system will keep track of which products have been assigned to each label.

Problems solved

  • Speed up dispute resolution
  • Provides visibility of progress at individual item level
  • Allows customer services team to provide customers with accurate delivery status
  • Allow users to print labels in carrier format