Improve the efficiency of your customer services team
Your customer services team is key to a positive last-mile delivery experience. But how do you make sure that all of your agents are focused on the highest priority queries?
The Paragon HDX Customer Services module enables your customer services team to view and manage standard tasks that need to be performed as part of the fulfilment process. It also highlights tasks that are late or issues that risk delaying the order and prompt action for visits that have failed.
Customers and customer services agents can manage orders through the browser-based interface, completing tasks such as rescheduling a delivery, recording customer instructions or cancelling an order, contributing to first-time delivery success and a better customer experience.
- Improve first time delivery success
- Provide customer services with visibility of order progress
- Keep customers informed of upcoming delivery times and dates
- Help customer service agents to provide a better customer experience
- Automate workflows for focus on priority tasks
Paragon HDX modules
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Reduce inbound call volumes and give customers control by allowing them to amend orders via SMS or email.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.