Improve your home delivery operation with customer self-service
When customers have the ability to manage their own delivery scheduling, first-time delivery success improves and inbound call volumes decrease. The ability to book or reschedule a delivery online on the way to work, or late at night when a call centre is closed, gives your customers greater control over the booking process and simplifies your home delivery operations.
The Paragon HDX Customer Self-Service module sends the customer an SMS or email prompting them to make changes to the delivery schedule if it is no longer convenient, or re-book any delivery failures within the limits defined by your operation.
This also has the benefit of reducing the cost of inbound and outbound call centre operations that would traditionally service these requests. Particularly useful during peak periods.
- Reduce inbound and outbound call volumes to your customer services centre
- Allow customers the flexibility to self-serve using any device
- Manage high volumes during peak periods through self-service
- Allow customers to rebook failed deliveries
Paragon HDX modules
Paragon HDX is a modular last mile delivery system
Fulfilment Channel Manager
Ensure your deliveries are assigned to the most cost-efficient delivery channel, or jobs to the correct resource.
Local Capacity Manager
Factor in capacity constraints such as picking, trunking or production to ensure time windows are feasible.
Proactively manage the workload of your customer services team for a better customer experience.
Minimise the risk of failed deliveries and improve customer experience with automated updates.
Parcel, Pack and Dispatch
Integrate with major carriers' systems for visibility of last mile delivery.