Minimise risk of failed deliveries with automated customer notifications
Providing customers with regular communication improves the customer service experience but it can be time consuming if carried out manually.
The Paragon HDX Customer Notifications module allows you to automate the process of sending customer notifications based on a series of pre-set trigger events. Customer notifications can be pushed via email, SMS and letter, and /or a tracking portal accessed by the end customer via desktop PC, tablet or smartphone.
Examples of customer notifications include confirming receipt of an order and confirming a delivery is now ready to be dispatched. Tighter time windows can be communicated to customers closer to the date of delivery once the routing has been completed, increasing the chance of the customer being at home when the delivery arrives and reducing the need for multiple delivery attempts.